Order Related Questions

How long does it take for a case to arrive?
    Shipping time depends on where you live. We ship all orders within 48-72 hours and they are delivered within 5-7 working days.

    What payment methods do you accept?

      
We accept payment from Credit Cards, Debit Cards, Internet Banking, PayTM and Cash on Delivery.

      I saw a product on Instagram but I cannot find it on the website?

      If you are looking for something specific and can’t seem to find it on the website, Kindly WhatsApp us on 8971307171 or mail us on [email protected] with the details.

      Can I cancel my order?


      If the order has not been shipped yet, you can cancel the order by sending us an email to [email protected] If your order has been shipped, then you can accept the order and send it back to us for a refund.  

      How will I get confirmation that my Order is placed successfully?

      An email will be sent to you once your order has been confirmed. All Cash on Delivery orders will receive a call from our executive to confirm the details before it is processed.

      I tried placing my order using my Credit Card, Debit Card, Net banking. The order was not successful but my money got deducted. What really happened with my money?

      Please check your bank/ credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days For assistance you can write to us at [email protected] and we will be happy to help you out.

      Shipping and Returns

      How should I check the status of my Order?

      All orders are shipped within 24-48 hours after confirmation. Once the order has been shipped, you will receive an email with the Tracking details. For more details on your order, Kindly email us on [email protected] or whatsapp us on 8971307171.

      I have not received my order yet, what do I do?

      
Don't panic, just send us a message and we'll find out what happened and where is your order. You can email us on [email protected] or whatsapp us on 8971307171.

       Return & Exchange Policy

      • Customers can return their order within 15 days of the order delivery
      • All returns must be in unused condition with all original tags and packaging intact
      • The product amount will be credited back to your account as store credit, once we have received the products and quality check is done
      • Online refund of shipping and COD charges is not applicable
      • As we do not have a reverse pickup facility yet, you are requested to ship the product(s)back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you in terms of Store Credit which you can use on future orders
      • International orders are not eligible for return/ exchange unless an incorrect product has been delivered
      • Defective products need not be sent back to us unless confirmed by the Customer Care team. If you have received a defective product, send us images on our email id and our team will check it. 

      REFUND POLICY

      What are the terms and conditions for refund?

      • You can ask for an online refund against any of your orders within 15 days of its date of delivery
      • All online refunds will be sent as a Qrioh Gift Card which can be used for making purchases on www.qrioh.com
      • For any other requests or queries regarding this, kindly write to us at [email protected]

      What are the rules for refunding courier charges?

      • As we do not have a reverse pickup facility yet, we will provide you a Qrioh Gift Card worth Rs.100 for the shipping charges borne by you
      • Please make sure your courier costs do not exceed Rs. 100
      • We recommend using ‘Speed Post’ as your courier service.
      • Speed Post is a government of India owned entity and has the most widely distributed postal network in India
      • Courier online refund rates are fixed and will not change depending on the courier service you choose to return the product

      How long does the online refund procedure take?

      The online refund procedure will be initiated within 48 hours once we receive your product. Once initiated, the amount will be sent as a Qrioh Gift Card which can be used for making purchases on www.qrioh.com.

      Where should I return my product?

      Please courier the product(s) to us at the address mentioned below and we will reimburse the courier charges as a Qrioh Gift Card which can be used for making purchases on www.qrioh.com

      Qrioh Retail Private Limited
      GD-23, Basement, Main Road, Pitampura Delhi - 110034
      +91 8971307171

      I haven't received my refund yet. What should I do?

      We update our customers through emails once we initiate the online refund procedure If our last email states that we have initiated the online refund procedure, kindly wait for the process to complete For queries you can write to us at [email protected]